Berkley Lightning rod

I had a couple of great days with these rods. They are sensitive enough that you can feel every nibble and bump. I caught several small kokanee and was loving the rods. In June, I went to Stump Lake where the kokanee have been fairly consistently 2 to 3 pounds. I caught two kokanee, both 2.5 pounds, on one of my rods and the rod performed beautifully. It had good flex at the tip to keep the kokanee hooked and still had enough backbone to maintain good control of the fish. It was going great until I hooked a 2.5 pound kokanee with my second rod. The fish took a run by the boat and it snapped the tip off my rod. I was very disappointed.

Berkley offers a warranty that covers manufacturing defects, so I completed the necessary steps and submitted my warranty claim. So far I have been less than impressed with Berkley's customer service. When I first submitted my claim, I got a bounce-back message that their email box was full and they could not accept emails at this time. I tried again in mid-July and this time the email sent. I followed up with multiple FB messages and phone calls (some of which resulted in being on hold for an hour) but was told only that they had received my claim and would get to it. On August 20, Berkley agreed to replace the rod. Unfortunately, the rod I ordered was no longer in stock and so I have to wait until October when they will send me a different rod.